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Branch Managers at Credit Bank

To support our growth strategy, we are looking for dynamic, results-oriented professional with strong credentials and relevant work experience to fill the following positions:

Reporting to the Chief Manager Operations & Branches, the incumbents will be responsible for achievement of business targets and effective management of branch operations within the regulatory framework and the Bank’s policies and risk guidelines.


  • Ensure Branch profitability through growth of loans and commissions
  • Business planning and growth (deposits and loans) as well as customer growth and retention
  • Management of risks- ensure internal controls, physical security of cash and ensure overall adherence to the laid down policies at the his/her Branch
  • Implementation of the staff targets and ensuring that the Branch targets are met
  • Staff Management- maintain staff discipline, supervision, training, coaching and development
  • Ensure that all required branch reconciliations are done accurately and in a timely manner
  • Ensure Good Customer Service at the branch at all times to ensure member satisfaction and retention
  • Assist the marketing team to identifying and forwarding customer need to aid in developing attractive products & Services
  • Enhancing loan recoveries to ensure low Branch PAR
  • Controls the utilization of, and ensuring proper maintenance and custody of all assets at the branch.
  • In liaison with operations/ finance department, ensure adequate branch liquidity and cash requirements
  • Management information reporting and integrity
  • Profit improvement and cost management


  • Undergraduate University Degree in a related field
  • Minimum 5 years’ working experience in a Banking environment, with demonstrated achievements in Business development, Branch Operations, Credit Management, 3 of which should be at a management level.
  • Proficiency in computer use including MS Office tools and banking systems, preferably T24
  • Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
  • Risk Management: Ability to anticipate and mitigate risk by implementing appropriate Risk Management Policies for the Bank
  • Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations
  • Compliance and Regulatory Framework: Top-notch understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
  • Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
  • Technology Skills: Knowledge of computerized banking applications and spreadsheets
  • Credit Skills- Good Knowledge of personal and business credit underwriting and portfolio Management

Personal Qualities

  • Relationship building and networking skills
  • Excellent interpersonal communication skills
  • Excellent motivation, coaching and leadership skills.
  • Target-driven
  • Ability to meet multiple deadlines from varying sources
  • Self-motivated with a positive “can do” attitude
  • Sound decision making/analytical/problem solving skills
  • Good analytical and report writing skills

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