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Sales and Client Relations Officer at Indepth Research Services

We seek to recruit an aggressive, confident, fluent, mature and keen to detail Sales and Client Relations officer to manage all communications, both internally and externally on full time basis.

Responsibilities

Our ideal candidate should:

  • Proactively engage with customer to identify potential opportunities
  • Actively seeking out new sales opportunities through cold calling, networking and social media
  • Keep a record of all leads and upsell/resell where possible
  • Update & maintain customer records
  • Negotiate/close deals and handle complaints or objections
  • To take accountability for timely, comprehensive and conclusive customer responses through email, letters, phone calls and all official communication.
  • Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
  • Escalating and resolving areas of concern as raised by clients
  • Building and maintaining relationships with clients
  • Conducting business reviews to ensure clients are satisfied with our products and services
  • Receiving leads from the marketing team and following up on progress
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time.

Qualifications

  • Degree in Marketing or Business Management.
  • Accounting certification from a recognized institution.
  • 2 year or more working experience in sales and customer service
  • Knowledge of digital marketing will be an added advantage.
  • Experience serving clients from the public and NGO sectors.
  • Experience in serving international clients.
  • Excellent problem-solving skills.
  • Excellent Communication skills, both oral and written
  • Presentable and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A team player with a positive attitude and good interpersonal and communication skills
  • Ambitious, hardworking and creative
  • Results oriented
  • Should be able to comply with daily reports.

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