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Business Banker at Gulf African Bank

The Business Banker will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Key Responsibilities

  • To ensure growth of SMEs portfolio (NFI, deposits and assets) through the acquisition of new bank customers.
  • To actively generate referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
  • To effectively manage and expand the relationships with existing SME banking clients and bringing in new business from existing portfolio so as to ensure business growth and continuity.
  • To grow SME portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships.
  • To ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Manager.
  • To monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs.
  • To assist in resolving client queries in a timely and appropriate manner.
  • To assist in collaborating with product specialists, to deliver effective customer solutions.
  • To ensure fulfillment of minimum customer relationship touch points –e.g. 1 visit every quarter and 1 call and email a month depending on customer segment.
  • To prepare and submit all reports that may be required by the management summarizing individual and team loan activity.
  • To have a clear understanding of relationships, their life-cycles and the various product offerings that can be given to the customer.
  • To evaluate credit proposals and ensure the credit applications process on a timely basis within the bank’s set turnaround times.
  • Maintaining/updating customer data on parameters such as Business turnover/directors details etc .
  • Prudently manage asset book and ensure minimum Portfolio at risk

Qualifications, Experiences & Personal Attributes


Bachelor’s degree in a Business related field


  • Experience in Banking and a good knowledge of bank products
  • 3 year experience in managing clients
  • Excellent interpersonal skill
  • Excellent communication and presentation skills

Personal attributes

  • Deciding and Initiating Action
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
  • Persuading and Influencing
  • Planning and Organizing
  • Presenting and Communicating Information
  • Networking skills

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