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PowerApps Support at Ison Technologies

Job Purpose: Expertly investigate and analyse customer problems to provide product support of deployed applications, investigate issues and production, application deployment and maintenance, database clean-ups, schedule and maintain back-ups.

Responsibilities

  • Utilisation of remote consoles and terminal servers to access customer servers
  • Backup/Restore – Install, upgrade and resolve issues with backup solutions
  • Operations and maintenance of VAS elements, product design and development, VAS service configuration and testing.
  • Develop a sound understanding of the existing software applications and interfaces
  • Adhere to all IS Policies and Standards SLA compliance with regards to user support (quick turnaround times on logged calls)
  • Setup and execute technical test plans for application change, new deployment and upgrades
  • Keep all application documentation updated at all times
  • Construct a proactive maintenance cycle per application
  • Develop quality code / application components within project timelines
  • Active participation in the planning of application changes/upgrade/deployment

Education

  • B.Eng. BSC, BTec, Science or Technology

Work Experience

  • In-depth understanding of the Microsoft Azure & 0365 platforms
  • Experience in PowerApp environment (administration & configuration), connectors & gateways
  • OLAP requirements
  • Expert in business processes & technology practices to create technical designs.

Technical Skills

  • Broad knowledge base of application development using an array of application development tools & application development lifecycles
  • User Requirements analysis standards and methods
  • Should have very good working knowledge of Oracle (Skills- SQL, PL/SQL)
  • UNIX knowledge and expertise;
  • Good knowledge/experience of Telecom, IN, VAS and related technologies (like SMS, MMS, VMS, GPRS, IVR, USSD, Mediation, Billing, Service Provisioning).
  • Promotion Configuration and implementation.
  • Good Knowledge of SS7, SIGTRAN, VOIP, MGCP, ISUP, MAP, TCAP, INAP and CAMEL protocols.
  • Shell scripting with functional routines. Use of complex commands AWK and SED9
  • Problem debugging/isolation skills for applications/DBs

Behavioural Skills

  • Self disciplined with an exemplary work ethics
  • Self Starter, innovative and highly motivated.
  • Sound interpersonal relationships.
  • Detail oriented good analytical and problem solving skills
  • Excellent communication skills, written and oral
  • Goal-oriented and well-organized – “to win”
  • Exemplary team-player

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