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Head of Logbook Operations at Watu Credit

Watu Credit is a dynamic fast-growing non-bank finance company that harnesses technology to offer both secured and unsecured lending primarily via mobile services.


Headquartered in Mombasa, Watu Credit aims to become the leading East African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner. The Company commenced its business operations in July 2015 with a clear vision to be the best in class provider for short and medium-term loan products tailored to the exact needs of target customers and delivered through mobile technology.


About the role

Watu Credit is looking for a Head of Logbook Operations to join their office in Mombasa. They are currently focusing on financing loans for clients intending to purchase motorbikes and three-wheelers. The logbook serves as collateral for the loan.

As the Head of Logbook Operations, you will lead the team playing a key role in supporting the day to day operations, implementing and improving systems to enhance the team’s effectiveness. Your responsibilities cover all administrative and logistical elements of the team’s operations including logbook administration and management.



Internal Operations Management

  • Manage and control overall logbook ownership transfer process ensuring nothing is lost and operations are on track
  • Cross-functional cooperation/liaison with the insurance team, customer care department, back-office and recovery team
  •  Conduct regular system audits and control to make sure operations, filing and storing of the logbooks is precise and accurate
  • Supervise and work with a team member
  • Efficient and timely processing of payments and tracking of all invoices and payments in liaison with the dealerships


External Operations Management

  • Manage relationships with dealers (eg Car & general) and NTSA (National Transport and Safety Authority)
  • Manage all communication with dealers and oversee communication with other external parties
  • Liaise with NTSA to ensure all logbook ownership is up to date
  • Control all asset transfers to the respective parties
  • Constantly make follow-ups with the dealerships


Does this sound like you?

  • At least 3-4 years’ experience in Operational support or equivalent administrative background
  • Proficient in using Google Sheets, Excel and other office applications
  • Strong project management and analytical skills; a demonstrated ability to take primary responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision
  • Meticulous with great attention to detail
  • Excellent written and oral communication skills
  • Exemplary interpersonal skills and ability to collaborate effectively with culturally diverse staff across geographies, functions, and levels of the organization
  • Bachelor’s degree in Business Administration or related course would be a plus

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