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Policy Administration Associate at Britam

Assist in posting collected premiums in a timely and accurate manner and maintain data integrity of the system by ensuring accurate and timely processing of premiums in the system targets

Key Responsibilities

  • Assist in processing and posting of premiums
  • Assist in processing refunds for all unexpected but received premiums
  • Updating databases for premium collections on direct debits and automated check-offs
  • Processing refunds for all unexpected but received premiums.
  • Updating databases for premium collections automated check-offs
  • Perform any other duties as may be assigned from time to time
  • Delegated Authority: As per the approved Delegated Authority Matrix

Knowledge, Experience And Qualifications Required

  • Bachelor’s Degree in a business related field.
  • At least 1-year experience in a similar position

Technical/ Functional competencies

  • Technical/ Functional competencies
  • Knowledge of insurance industry and concepts
  • Knowledge of insurance regulatory requirements

Core Competencies

Emerging Leaders In Britam Need To

⦁ Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
⦁ Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
⦁ Ensure that department priorities are adhered to and effectively communicated;
⦁ Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
⦁ Embody a high performance, proactive culture;
⦁ Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
⦁ Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
⦁ Effectively set and monitor priorities and objectives for more junior staff;
⦁ Understand and communicate objectives in relation to the larger organisational impact;
⦁ Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
⦁ Appropriately model the company values while setting the pace and energy for delivering;
⦁ Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
⦁ Provide access to accurate and consistent information and services across all channels;
⦁ Ensure a seamless experience for clients;
⦁ Improve service delivery for clients;
⦁ Engage in continuous brand building to become the trusted partners to clients.

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