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Quality Assurance Officer at Jiji Kenya

Company profile

Jiji.co.ke is the no 1 online marketplace in Kenya! Join Jiji now and become a part of Pan-African Company having a presence in 5 African Countries. Take the opportunity to join the fast-growing and leading online marketplace in Kenya.

We are looking for a detail-oriented QUALITY ASSURANCE OFFICER to be in charge of all quality assurance activities.

Key responsibilities & deliverables;

  • Listen in on incoming and outgoing calls to ensure excellent customer service and effective product presentation and giving feedback
  • Probe agents before and after calls to identify missed opportunities for conversion, information requests etc.
  • Monitor operators’ product knowledge, ability to handle objections and call closure
  • Addressing and discussing issues and proposed solutions with superiors.
  • Documenting quality assurance activities and creating audit reports.
  • Suggesting improvements to company infrastructure and processes to prevent future mistakes
  • Track performance of individual scripts and operators
  • Update procedures and scripts based on customer response and changing business needs
  • Periodically review sales data, customer surveys and call logs
  • Any other duties assigned to you by management

Academic qualifications and Skills

  • A First Degree in any field
  • 4 – 5 years working experience working as a Quality Assurance Agent in a busy TeleMarketing/Call Centre
  • Certificate in quality assurance is a plus
  • Good communication skills both verbal and written
  • Excellent data collection and analysis skills
  • Strong attention to detail
  • Excellent interpersonal skills

Why work for us;

Jiji.co.ke is the No1 online marketplace in Kenya! We have engaged thousands of the brightest minds around the world, all focused towards one goal – bringing sellers and buyers together to interact and trade from the comfort of their digital devices. We are currently looking for resultsdriven and entrepreneurial individuals to join our elite Contact Center Tele Sales team in Nairobi, Kenya. Our fun, informal and entrepreneurial culture makes Jiji.co.ke the best place to build your future with an international company.

Salary 50kshs (net)Negotiable  

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