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Team Leader, Account Management at Standard Bank Group

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.

Job Details

Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

Ensure that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by:-

Assisting in the implementation of the credit procedures by maintaining a tight control over all aspects of advance administration to contain credit risk within acceptable parameters and ensuring that all bank and statutory returns and reports are produced in an accurate and timely manner.
Actioning all identified credit control events and defaults, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses.

Key Responsibilities/Accountabilities

  • Risk Management
    • Champion adherence and compliance to all credit processes, policies and procedures.
    • Allow draw down of facilities once satisfied that all terms and conditions of sanction/covenants have been met and all required collateral have been obtained and are in legal order.
    • Oversee the loading of review dates, new risk grades, interest rates and limits relating to the approved applications. Ensuring that the above information is at all times correct and current. Where discrepancies/irregularities are evident, corrective action is to be taken without delay.
    • Actioning of all account management reports as per set frequency.
    • Assume ultimate responsibility for the management and resolution of processing complaints/ problems
    • Establish, monitor and manage operational and process risk controls to minimise risk exposure. This includes:
    • • Ensuring that all the necessary controls and systems are in place to address the risks encountered in the post-credit granting stage of the credit process.
    • • Formulate and recommend policies, processes, procedures and controls that are aligned to Group Credit risk, and general financial services regulations and legislation.
    • • Track and analyse fraud trends to identify and address weaknesses in systems and process controls.
    • • Propose remedial action in terms of irregular accounts to regularize. Suitable diary notes to be kept to follow up on agreed actions.
    • • Maintain a diary system to ensure timely follow up and ensure that corrective action is taken and the account rectified as indicated.
    • • Responsible for the implementation and adoption within Credit Department, Account Management BB of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office
  • Cost Management
    • Focus on tactical initiatives to influence a continual improvement in the cost management, Loss control and Revenue leakages.
    • Champion idea generation that influences reductions in operating costs.
    • Influence strategic and process improvement initiatives to improve efficiency.
    • Administration
    • Co-ordinate the provision of all information on behalf of the department, including weekly, monthly and adhoc returns by ensuring appropriate MIS reports are maintained.
  • People Management
    • Evaluate and manage the performance of direct resources to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of promising staff.
    • Manage productivity, poor performance, disciplinary procedures
    • Identify and attend to staff training and development needs
  • Working in teams
    • Planning for purposes of annual, study and sick leave.

Preferred Qualification and Experience

  • Degree holder from a recognized University
  • Banking examinations desirable
  • Exposure to end-to-end Loans origination, sales, valuation and fulfilment processes and systems.
  • People management skills and experience is mandatory

Knowledge/Technical Skills/Expertise

  • Thorough understanding of the bank’s Credit policies and procedures.
  • Understanding of the retail bank network and interface between frontline service, responsive sales and support functions.
  • Thorough understanding of the banks products and especially with respect to lending products.
  • Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.
  • Working knowledge of service principles and how to implement these, as well as a conceptual understanding of how practices and service standards in the centres affect business success.
  • Practical knowledge of how to input access and utilise information from the network/systems to analyse and forecast trends.
  • Working knowledge of the principles of capacity management in terms of resource options, availability and costs.
  • Seasoned knowledge of lending principles and practices, including an understanding of credit application, securities and balance sheet requirements.
  • Knowledge of Risks management principles and practices.
  • Knowledge of security management principles and practices. A working knowledge of the bank’s operating systems and controls.
  • Computer literate (MS Office).
  • In depth understanding of T24 Model Bank system.
  • In depth knowledge of loan processing, product and standards.

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