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Team Lead Internet/Web Channels at Equity Bank

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi


Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

Reporting to the Group Director Payments, the ideal candidate’s key duties and responsibilities will include:

  • Translate all existing platform capabilities to all countries
  • Design and maintain World class internet banking experience for individuals and businesses
  • Capability for easy self-onboarding process, high availability, excellent customer experience, and award winning digital Channels
  • Drive profitability of Internet banking channels to surpass budget in every country
  • Maintain realtime business intelligence on system performance, subscription, revenue, cost and profitability of each channel on each service, by country and aggregated for the group.
  • Continuously innovate Internet banking channels space
  • Ensure strict compliance with digital channels payment regulations and guidelines
  • Ensure timely cost allocation and revenue assurance down to branches, in each country
  • Drive financial performance of Digital Channels to surpass Revenue target, minimize cost and maximize profit.
  • Update the Group Director of Payments and Country Heads/Directors of Payments of situations, issues, opportunities, relationships and performance of Payments
  • Work with other digital channel partners, IT, Solution providers to drive innovative solutions and collaborations to drive growth and innovation in all subsidiaries.
  • Manage all development projects for the group
  • Ensure timely and monthly report of web/Internet banking optimization (subscription, deployment, sales, and financial performance)


  • Experience and understanding of Digital channels developments, security and financials
  •  An under-graduated degree from a well-recognized university
  • Strong Marketing and Sales skills to drive retail, SME and Corporate adoption
  • Excellent Leadership and interpersonal skills to work in matrix organization
  • Finance: Experience in managing revenue, cost, profit management and digital reporting
  • Sharp business acumen, including ability to assess risk and appropriate levels of return
  • Proven execution record
  • Good understanding of regulatory compliance and corporate governance.
  • Ability to nurture effective relationship with local regulators as well as government bodies and officials.

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