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Manager, Information Exchange & Internal Stakeholders Engagement at Kenya Revenue Authority

Department: Intelligence & Strategic Operations

Division: Information Exchange & Stakeholders Management

Section: Internal Stakeholders

Reports to: Chief Manager, Information Exchange & Stakeholders Management

Direct reports:

Assistant Manager, Domestic Taxes – Information Exchange & Stakeholder Engagement

Assistant Manager, Customs – Information Exchange & Stakeholder Engagement

Region: Nairobi-Head Quarters

Responsible for:

  • Internal designing, developing and delivery of communication engagement and capacity building strategies and programs.

Tasks and outputs:

  • Manage a team of professionals in the design, development and delivery of communication, engagement and capacity building strategies and programs to effectively manage stakeholders and resources.
  • Represent the Authority at meetings, workshops and conferences to build and foster stakeholder relationships and provide accurate advice on the Authority’s services from the stakeholder viewpoint.
  • Manage a team of multi-disciplinary specialists to deliver diverse and complex communications to internal stakeholders; monitor and appraise their work performance and facilitate their ongoing professional development.
  • Manage change associated with the implementation of new department.
  • Keep abreast of the work of other policy/program/department areas to ensure effective engagement.
  • Plan and lead the implementation of integrated stakeholder engagement programs and initiatives to improve the Authority’s image.
  • Design methods of monitoring stakeholders’ participation and experience with the department and the Authority at large.

Skills required:

Minimum qualifications

  • Bachelor’s degree, preferably in International Relations, Commerce, Mass Communication or related fields from a recognized university.
  • Master’s degree in relevant fields is an added advantage.
  • Post Graduate degree in Tax & Customs Administration is an added advantage.

Professional Qualifications / Membership to professional bodies

  • Membership in Certification and registration with relevant professional bodies is an added advantage.

Minimum years of experience

  • 5 years of progressive work experience.
  • At least 2 years of management in a senior position.
  • Competencies required for this Role
  • Demonstrated extensive network capabilities.
  • Possess good leadership, organization, planning and analytical skills.
  • Focused and result oriented individual.
  • Excellent written and oral communication skills.
  • Demonstrated high level of integrity.
  • Generally well informed.

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