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Phone Repairs Technician at M-KOPA Solar

MISSION M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV.

Job Purpose: troubleshooting And Repair Of M-kopa Related Phone Faults

Key Job Functions

Main activities undertaken by the jobholder and reflective of the most important features of the job:

  • Examine Cellphone unit and observe operation until an initial suspicion is developed to open the unit and perform further checks using electronic hand tools and testers
  • Determine parts to be replaced and provide cost estimates to the clients prior to starting any work
  • Update client on the progress of troubleshooting and append initial cost estimates when necessary
  • Observe regular work schedules to achieve optimum work productivity
  • Attend training courses on new developments in cellular telephony and technologies
  • Maintain high level of cleanliness at the service workstation
  • Check and ascertain that the components such as sim cards data cards and memory cards suit the model of phone
  • Eliminate errors of persistent failure of locking hanging and slowing of the mobile phones
  • Software compatibility checks
  • Check and maintain that pertinent repair and testing tools and appliances are in proper working condition.

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