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Senior Experience Designer (UX) at UAP Old Mutual Group

The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings ( as well as Faulu Microfinance Bank ( forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda.

We are rooted in our purpose of “Championing Mutually Positive Futures Every Day” and believe that a great customer experience is anchored in a great employee experience.

Job Summary

Reporting to the Executive Head: Digital and Data, the role holder will inform and execute Digital Strategy through user centered design approach. This involves leading requirements gathering, user research, interaction design, prototyping and user testing activities in various guises as well as contributing to the management of experience design standards, methods and frameworks.

Key Responsibilities:

  • Manage and plan the User Experience Design/UCD activities on digital product development and continuous improvement initiatives in the Digital Banking space
  • Ensure collaboration and alignment with all associated disciplines of Feature, Visual, UI, and Design thinking in the various phases of the digital product development
  • Drive the use of knowledge management and collaboration platform(s) for UX design processes, tools and artefacts
  • Ensure that the continuous user engagement at testing facilities for research and testing takes place in line with set out processes and standards
  • Work with Digital Products Owners, Ecommerce, Digital Analytics, Digital Marketing and Digital Operations that product design decisions are always customer Led.
  • Work with product owners and technical leads to scope experience design requirements to help develop product plans.
  • Mentor and Coach to ensure the adherence to the methods and protocols established in the integrated digital experience design capability.
  • Ensure that the analysis of performance driven design decisions and continuous improvements.

Qualifications and Work Experience

  • Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in Science, Technology, Engineering, Arts, and Math.
  • A minimum of 5 years of professional User experience design, with deep knowledge and skills in generating digital experience outcomes.
  • A minimum of 3 years of professional experience in people and team management.

Skills and Competencies

  • Information architecture, Structural Interaction Design, Detailed Interaction Design, low and high fidelity Prototyping.
  • Solid Understanding of Visual Design principles.
  • Design evaluation through Expert Reviews, Heuristic reviews, Usability Testing (Formative and Summative), moderated and unmoderated card sorting, and cognitive walkthroughs.
  • Agile and lean UX.
  • Use systems thinking to address problems and questions at scale.
  • Plans and scopes design programs that improve product and service experience outcomes at scale.
  • Creates, analyses & manages work that provide direct business impact.
  • Demonstrates some knowledge of how industry trends & competitive landscape impact Old Mutual Digital.
  • Uses data-driven decision making to inform design and its ROI.


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