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Software Service Engineer at Huwaei Technology

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world’s population.

Report to:  Kenya Software Service Director

Location:  Kenya

Responsibilities

  • Responsible for on-site survey, installation, commissioning and maintenance of IT infrastructure Application and Software products
  • Provide technical support to customers through remote and on-site trouble-shooting.
  • Provide technical solution and hands-on support on software systems which includes hardware installation supervision.
  • Plan and carryout Software installation / upgrade, configuration and commissioning.
  • Work to resolve technical product issues and meet the laid down SLA’s.
  • Engage with R&D to resolve critical issues, Perform reviews of solution, Method and procedure.
  • Ensure proper handover of projects after the project delivery.
  • Co-operate with project team and relevant staff during equipment & Software installation and project implementation period.
  • Undertake Application, Database and network equipment health checks.

Qualifications

  • Bachelor degree or above in Electronics/Electrical/Telecommunications/ Computer Science or any related field of study from a recognized university.
  • Minimum 5 year experience in installation, commissioning and maintenance of software systems.
  • Should have the experience & knowledge about UNIX, Linux, Oracle DB, SQL, HTTPS, SOAP, Networking etc.
  • Should have programming knowledge, preferably Java, UNIX/LINUX Shell scripting skill is a must.
  • Understanding of TCP/IP Routing and protocols is an added advantage
  • ITIL — Certification is an added advantage
  • Software Engineer technical skills with related background

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