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Social Media Executive at Greenlight Planet

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we’ve sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the past year. Our products were recognized recently as ‘the best solar lamp’ in the Economist. Uniquely, we sell our life-changing Sun King solar home lights to off-grid families in India and Africa through a massive direct sales force of trusted, village-level sales agents that penetrate deeply into rural markets to promote our products home to home and build trust in our brand at a micro level.

Job Description:

  •  The Call Centre Agent, Social Media will work closely with sales and marketing department in developing and implementing GLP’s social media strategy in order to increase its social media presence and improve marketing and sales efforts.

Responsibilities:

  • Responding to customers regarding their Social Media messages to improve their experience with Sun King products and services;
  • Resolving customers’ product issues;
  • Following up on incoming leads and working on converting them to sales;
  • Adapting the brand voice and communicating with social media followers and customers through channels including Facebook, Twitter, and Instagram;
  • Providing excellent customer service with great attention to detail in both written and audio responses;
  • Offering advice and product knowledge to an engaged customer base;
  • Following up with customers through email and phone as needed;
  • Brainstorm campaigns;
  • Prepare reports based on analytic findings.

Desired Characteristics:

  • Must work well under minimal supervision and be able to juggle many tasks simultaneously with an excellent sense of prioritization;
  • Excellent interpersonal skills;
  • Good communication skills with fluency in both written and spoken English ;
  • Excellent grasp over Microsoft Office Applications including database management experience;
  • Clear thinking/problem-solving ability;
  • Should be flexible, willing to stretch and achieve over and above base expectations;
  • Strong phone and verbal communication skills along with active listening

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