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Customer Service Assistant at Office of The Registrar of Political Parties

Office of the Registrar of Political Parties (ORPP) is a state office established under Article 260 of the Constitution of Kenya, 2010, and the Political Parties Act, 2011. The mandate of the office, among others is to regulate the formation, registration, and funding of political parties in accordance with the Constitution and rule of law. The Act is the primary legal reference for management of political parties in accordance with Articles 91 and 92 of the Constitution, which envisages well governed political parties that respect internal democracy and their constitutional status in the Kenyan political system. The ORPP has an organizational structure headed by the Registrar of Political Parties, deputized by three (3) Assistant Registrars. There are four (4) directorates namely; Registration and Regulation; Financial Management; Planning, Research and ICT; and Human Resource Management and Administration.

GRADE ORPP 7

Duties and Responsibilities

This will be the entry and training grade for this cadre.  Duties and responsibilities will entail:

  • Receiving, guiding and directing visitors to designated offices and areas;
  • Compiling daily records of visitors;
  • Providing relevant information to visitors;
  • Responding to visitors basic queries;
  • Recording physical visitors and quests protocols;
  • Managing visitors passes.
  • Compiling weekly reports on customers compliments/complaints; and
  • Proposing strategies for enhancing customer satisfaction.

Requirements

For appointment to this grade, an officer must have:-

  • Diploma in any of the following disciplines:, Customer Service, Public Relations, Communication Management, Front Office or its equivalent qualification from a recognized institution; and
  • Certificate in Computer Application Skills from a recognized institution.

Terms of Service

The successful candidate will serve on pensionable terms.

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