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Head of Product and Innovation at Telkom

Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technology sector, serving millions of Kenyans across the country. Our Wings Telkom Kenya’s partnership with Orange S.A (formerly France Telecom Group), saw the launch of the Orange brand in Kenya in 2008. Our new corporate identity is inspired by new investments and a fresh new approach to doing business. This is the beginning of an exciting journey, a journey we invite all Kenyans to be part of. Our new approach to serving customers means we place people at the centre by making our services straightforward, simple and more enriching. In addition to the existing Orange Shops, we continue to invest in new shops to enable us serve our customers better. In doing so, we work to bring people together to achieve their goals. We are embarking on a truly exciting journey to fulfill our potential as Kenya’s original national telecommunications operator. Come and join us.

Reporting to:         Director, Marketing

Band:                         4.2

Department:          Consumer

Role Purpose: 

The role is responsible for the Consumer and Mobile Finance Products and Services portfolio. The Head of Product will perform product management for the GSM and Mobile money products and services including strategy planning, concept definition, implementation, launch and on-going performance and life-cycle management.

Key Duties and Responsibilities

  • Leads in defining GSM  offers from the Consumer Business Unit that need to be availed to the market ensuring that the UX, UI meet consumer expectations
  • Develops on going measurement systems  NP(New propositions) that are presented at gate meetings at Commercial Leadership meetings demonstrating progress vs objectives as well as recommending solutions to course sub-optimal performance for  new offers that are availed to the market
  • Work together with the leadership team to develop the strategic product roadmap for the division, providing regular updates and strategic analysis of the progress in achieving the roadmap goals
  • Develops P&L statements for each product segment ditto for each product offering so as to ascertain the derived value
  • Oversee and manage the Product Team to develop and launch approved products and services.
  • Define and manage the change request roadmap with inputs from technical and commercial teams. Oversee the Product Team to implement approved change requests and service improvements.
  • Work together with technical teams in order to design, configure and deliver the systems, products and services to meet requirements in a timely fashion
  • Defines develops, delivers the customer user experience and user interface for consumer, corporate products.
  • Defines the UI and most appropriate design & solution architecture for launching new offers to the market   as well as up-grading /overhauling existing offers
  • Prepare budgets and approve budget expenditures; Control expenses to meet budget guidelines.
  • Managing delivery of the road-map meeting timeline expectations of the business.
  • Maintain strong ties and consistent communication with Marketing, Agency, Operational and Technical teams to capture appropriate commercial requirements and manage technical implementation and project timelines

Academic/ Professional Qualifications

  • Bachelors’ degree in Business, Marketing, Engineering, IT or other relevant field
  • Certification in CIM
  • Master’s Degree is an added advantage
  • 8 – 10 years’ experience in a management role within a Telecommunications or Financial Services environment, having been exposed to all disciplines
  • Demonstrated experience in product and innovation in the telecommunications sector.

Professional Skills

  • Networking and building partnerships
  • Analytical thinking
  • Influencing and negotiation
  • Customer focus
  • Project management
  • Strategically oriented
  • Leadership skills

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