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Product Manager at Equity Bank

Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to financial resources. Having been declared technically insolvent in 1993, Equity’s transformation into a rapidly growing microfinance and then a commercial bank is widely considered to be an inspirational success story. Currently, Equity Bank has more than 9 million customers making it the largest bank in terms of customer base in Africa and having nearly half of bank accounts in Kenya. The company’s vision is “to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods

In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated and passionate candidate to fill the following position in the at Finserve Africa.

Job Purpose:  

Provide a seamless and real time Marketplace product to merchants and the end customers while ensuring all payments are secure and protected by the most effective systems and supported by a highly skilled team.

Responsible of the product’s life cycle from inception, product development, Go Live and consumption by the target customer.

Job Responsibilities:

  • Manage and support the development and implementation of the Marketplace strategy.
  • Prepare and manage the Marketplace budget, KPIs, targets and other objectives.
  • Create, implement and enforce procedures and SLAs within the company policy.
  • Develop, maintain and distribute system guides.
  • Develop a business plan to grow the marketplace business through effective distribution channels.
  • P&L responsibility for the execution of approved plan to drive growth and development of the Marketplace. Ensure profitability.
  • Manage and monitor day-to-day progress of the product.
  • Prepare, analyse and present timely reports. Update on targets, activities, achievements, pipeline and performance.
  • Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner. Monitor competitor activity and understand trends in the market.
  • Setting and regularly review pricing policies across the Marketplace product suite.
  • Overseeing the liaison with external vendors to follow up on deliverables, handle issues and escalate as required.
  • Develop, organize and execute the product’s roadmap according to defined customer segments and strategy objectives.
  • Develop the product through market research, and combining the findings with general requirements, specifications, timelines, pricing and planning to complete development and market strategies.
  • Actively participate in projects with other partners, training and workshops, marketing events and campaigns.

Key Critical Competencies:

  • A pro-active self-starter who can operate both individually and as part of a team, who is at home with technology, has an enthusiastic approach to their work, able to think out-of-the-box with a high level of attention to detail with limited supervision and within tight deadlines.
  • Excellent communication skills (verbal and written).
  • Ability to proactively monitor customer accounts and take appropriate action applicable.
  • Has a strong sense of innovation
  • Self-empowered to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
  • Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
  • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills; and strong leadership skills.
  • Ability to influence decisions and gain consensus across different channels and lines of business, particularly in the case of competing interests and priorities.
  • Expertise in change management and process improvement

Qualifications

  • A bachelor’s degree in business or Information Technology from a recognized university
  • Atleast 4 years product management experience; Marketplace product experience is a plus.
  • Proven track record and display of experience in managing a product from; inception, development, Go Live and consumption by the target customer with quantifiable results.
  • Good understanding of the Marketplace dynamics and the levers that affect conversion, and how to translate that into product functionality. E-commerce experience and experience building B2B products is a plus.
  • Comfortable with agile development practices, with a collaborative approach to working with development teams
  • Enjoy working at a start-up environment and not afraid to jump in and get things done

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