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Senior Hardware Manager at National Bank – A Subsidiary of KCB Group Plc

National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and products

Job Ref No. HR/052/2020

Division: ICT

Reporting to: Head Infrastructure & Networks

Position Scope: The successful candidate will be responsible for ensuring end to end availability, performance and capacity of hardware resources across the Bank network.

Key Responsibilities

  • Generate money market and fixed income policies that efficiently manage the bank’s liquidity.
  • Establish a planning process for review of performance, security, quality and capacity of all Hardware, Servers & PCs
  • Oversee the administration of MS Exchange
  • Continuously monitor and report the availability, performance and capacity of hardware resources
  • Management of reliable, quality and secure servers within approved industry standards in order to optimize technologies
  • Participate in partnerships with service providers to reduce Total Cost of Ownership
  • Periodic review of available and new technologies in line with best industry practice to support business growth
  • Plan and implement ICT Hardware systems as part of the Bank’s Business Continuity Management
  • Fast track audit and risk register issues and ensuring the gaps are closed.
  • Provide 1st level IT support for branches and business units for all NBK business Hardware and associated peripherals.

Qualifications, Experience, Skills & Personal Attributes:

  • A university degree or certification in an ICT related discipline.
  • Six (6) years of working experience in the administration of hardware and related desktop applications
  • Knowledge of Banking policies and procedures.
  • Good communication & interpersonal skills.
  • Team player, ability to lead a team and ready to work under pressure.

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