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Senior Service Designer, Mobile Payments at Safaricom

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA


We are pleased to announce the vacancy for Senior Service Designer, Mobile Payments within M-PESA Africa. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Principal Manager, Business Analysis, the position holder will play a senior role in the Mobile Payments function – to lead the analysis, definition and configuration of new M-PESA services on the mobile money platform and associated integrations. You will provide thought leadership and direction in considering all aspects of service design, supporting product development teams to meet business requirements efficiently and safely in line with established standards.

Job Responsibilities

  • Driving the analysis and design activities of mobile money service delivery, set direction and quality check the deliverables of other team members.
  • Oversee the elicitation of requirements information from local market representatives and product experts, negotiate with stakeholders to understand real underlying requirements and priority.
  • Analyse, validate and organise information into appropriate artefacts (business requirements documents, workflows, business configuration documentation, team backlogs).
  • Specify and implement functional behaviour for the system, covering features, business process definition, acceptance criteria report definition, business logic and use cases.
  • Leading with development teams to ensure business intent is understood and effectively carried into development phases
  • Gain and maintain a detailed understanding of the system design and architecture in order to validate requirements and define functional behaviour of the service.
  • Contribute to the specification of Functional Acceptance Test strategy and test scenarios.
  • Working and aligning with the Risk and Compliance teams to complete new product and service risk assessments and ensure services reach Vodafone compliance standards.
  • Oversee configuration of the mobile money platform in line with agreed business requirements.
  • Conduct peer reviews of Business Analysis documentation ensuring review comments are clearly documented and articulated.
  • Establish a network of contacts and build strong relations with all stakeholders including customers, internal and external suppliers and senior management assuring engagement and commitment by all parties.

Job Requirements

  • At least 6 years proven track record of successful delivery in a senior Business / Systems analysis, Product Owner, or Business Architecture role, and be looking to progress your career as a functional and technical expert in your field.
  • Experience of software development lifecycle is essential, in agile and waterfall methodologies
  • Flexibility to apply the right tool to the job – experienced in the use of common business and systems analysis methodologies and modelling tools (e.g. UML, BPMN, Enterprise Architect, JIRA).
  • Strong understanding of the financial services industry (e.g banking, mobile money, retail financial services).
  • Experience working with credit and loan propositions
  • Strong process and analytical skills, able to identify solutions to complex problems.
  • Strong business and customer focus.
  • Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process.
  • Ability to communicate and influence with tact and diplomacy.
  • Ability to build relationships within a multi-national, high-growth environment.
  • Demonstrable numerical, analytical and verbal skills, in particular well-developed written and verbal communication skills in English.
  • Experience working within a multi-national team and serving customers from multiple countries would be of benefit.
  • Formal Business Analysis qualification would be an advantage.
  • Formal Anti Money Laundering qualification would be an advantage.
  • Ideally educated to degree level, or equivalent

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