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Supply Chain Operations Associate at Maisha Meds

At Maisha Meds, we believe all patients have a right to appropriate and effective healthcare. Across sub-Saharan Africa, private sector pharmacies play a major role in providing primary care, yet they remain largely separate from and unrecognized by the health system, lacking the technology, data, and support to make the highest quality healthcare widely accessible. Maisha Meds develops technology solutions that leverage the pharmacy point of sale to increase visibility up and down medication supply chains and ensure evidence-based care. Better information and insight enables pharmacies, suppliers, and medication manufacturers to track inventories, forecast drug demand, purchase quality medicines, and provide patient follow-up and advice.

We’re working to make quality medicines affordable for the 2.5 billion patients worldwide who access primary health care at their local drug shop. Not long ago, we started with an app that tracked medication sales and inventory at these drug shops and clinics. Now we are moving into medication supply chains, partnering with suppliers to ensure that effective medicines are stocked in pharmacies across East Africa, and that they have the working capital to optimize their shops. Our software is used by hundreds of pharmacies in Africa to support hundreds of thousands of patients each year.

For the people who use our software, it represents a way of tracking business decisions and accessing deals and working capital. For patients, we help strengthen supply chains and ensure that the medicine that they buy will be affordable and consistently high quality, in a setting where 1 in 10 products is counterfeit or substandard.

Who We’re Looking For

We are looking for an enthusiastic and diligent team member who would join our operations team with a focus in supply chain and the development of our growing restocking platform. An ideal candidate has experience in sales and operations. This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and re-iterating systems to improve the customer experience. This candidate is a customer-centric leader who will effectively bring pharmacies onto the Maisha Meds platform and voucher program and work to tailor the program to best suit our pharmacy partners and patients.

Responsibilities Include

  • Process the medication orders that come from our clients
  • Develop after sales strategy and customer care approach, including managing customer service line, mapping out touch points to ensure customers continue to be engaged with the reorder system and providing follow-up advice and training as-needed. Ensure this is done in a systematic way such that customers have outstanding experience with Maisha Meds reorder feature
  • Support in the development and refining of the systems used to track the reordering process
  • Conduct inventory stock takes, data entry and training to ensure high-quality data is in our system
  • Support streamlining and scalability of on-boarding process

Requirements

  • Diploma in pharmacy or other related field
  • 2+ years working in enterprise, sales, research or training, experience in medical or pharmaceutical field a plus
  • Prior experience working with Excel, ODK, Dedoose and/or other quantitative and qualitative research tools
  • Humility, empathy, and a sense of humor. We are a small team that cares deeply about our work, and it is essential that we work well together
  • You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
  • A passion for building world class product with a desire to see it scaled widely

We would prefer to have you based in our offices in Kisumu.

Why you should come work with us

Maisha Meds aims to leverage technology to solve problems that affect millions of people across sub-Saharan Africa. We are dedicated to our work and care deeply about our product’s impact, the clients and patients who use our software, and the company’s success. You’ll join our small and friendly team to grow Maisha Meds into a company serving tens of millions of people across East Africa.

Start date is ASAP, and compensation is commensurate with experience.

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