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Suzuki Sales Executive at Toyota Kenya

Toyota Kenya Limited is the authorized distributor and service provider of Toyota, Yamaha, HINO and Suzuki brands in Kenya. Toyota Kenya Ltd was incorporated in 1997 as a subsidiary by Toyota Tsusho Corporation (TTC) the trading arm of Toyota Motor Corporation.

Toyota Kenya employees are guided by the Toyota Way which is a common set of values, beliefs, principles and business methods that act as the lifeblood of whi we are and what we do. We may not always have job openings, but you can drop us your CV and we will get back to you as soon as a vacancy that suits your skills comes up, so just click the apply button

Division: Suzuki Division

Department: Suzuki Sales

Section / Unit: Suzuki Sales

Reports to: Suzuki Brand Manager

Job Purpose:

This role is responsible for the achievement of the Suzuki sales targets to ensure the profitability of the branch.

Main Responsibilities of the Job

Managerial / Supervisory:

N/A

Operational Responsibilities

  • Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
  • Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
  • Prepare quotations in a timely manner in line with the Toyota Kenya Limited guidelines to assist close sales in a timely manner;
  • Create sales orders in the system to facilitate timely invoicing
  • Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
  • Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
  • Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
  • Advise clients on finance packages available through partner financial institutions, and assist the clients in filling the required documentation to ensure the sales deals are closed;
  • Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
  • Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
  • Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
  • Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the Toyota Kenya Suzuki brands;
  • Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
  • Support in the unit ordering process to ensure optimal stock holding at all times;
  • Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
  • Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.

Knowledge, Skills and Experience

Minimum level of academic and professional qualification required to perform effectively in the role

  • Degree in sales and marketing or other relevant field

Minimum level of experience required to perform effectively in the role

  • 2 years’ working experience in sales in the automotive industry

Working Relationships

Internal customers

  • Sales Administration
  • Registration Officers
  • Logistics And Vehicle Preparation Team
  • Marketing
  • Sales Stocks And Planning
  • Service Advisors
  • Parts Sales
  • Finance Department
  • Leasing Department

External Customers

  • Corporate Clients
  • SMEs
  • Individual Clients
  • Suppliers
  • Financial Institutions/Banks
  • Pre-Owned Units Section
  • Kenya Revenue Authority
  • Contracted Personnel E.G KK

Competencies

Technical

  • Proficient in Microsoft Office applications/computer literacy
  • Driving Skills
  • Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
  • Knowledge in professional standards

Functional

  • Writing skills
  • Presentation skills

Behavioral

  • Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
  • Time Management – Ability to use time effectively and efficiently
  • Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
  • Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
  • Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
  • Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the TKEN values
  • Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

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