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Telesales Agents at Sokowatch

Reports to; Customer Care Team Lead

We seek to employ a highly qualified and motivated Customer Care Agent who will be responsible for providing personalized customer service by responding to the needs of customers, driving product volumes and profit growth in the key retail chains as well as manage customer relationships, documenting and reporting on customer feedback in order to improve the customer experience.

Responsibilities;

  • Drive revenue and customer retention through customer relationship management
  • Assist the delivery agents in customer order generation, as well as customer experience management.
  • Help our customers navigate both our product portfolio and services
  • Follow up on leads and prospects to close on the sale
  • Drive customer satisfaction, through effectively solving customer complaints
  • Responding promptly to customer inquiries through various channels.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times

Qualifications;

  • 2-3 years of experience in handling customers
  • Diploma in customer service, communications, marketing or a related field
  • Comfortable moving into the field as need arises
  • Sales skills ie able to pitch a sale,up-selling and cross-selling
  • Great Communication skills
  • Ability to build relationships
  • Customer-centric individual
  • Proven track record in a call center
  • Excellent negotiation skills
  • Good organizational and time management skills
  • Attention to detail
  • Ability to develop in-depth knowledge about products and markets.
  • Ability to work under minimal supervision
  • Good business sense and professional manner.
  • Ready to start work as soon as possible

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