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Account Manager, Nairobi at Thunes

At Thunes we made it our mission and we work 24/7/365 to solve one of the world’s most pressing problems: making financial services global and accessible to everyone.

We are able to do this by interconnecting diverse payment systems that enable better movement of funds into and out of emerging economies. Our network makes it possible for Mobile Wallet Operators, Corporations, Merchants, Money Transfer Operators and Banks to move funds in real time to and from emerging countries. We offer three key payment solutions (P2P remittance processing, corporate mass payouts and digital payment services) and our global network spans over 80 countries.

Context Of The Role

Reporting to SVP Africa, this role will be based in Nairobi overseeing the servicing of Thunes’ sending and receiving partners base in the Southern African region. The ideal candidate should be independent, possesses high level of initiative and handles concerns/issues received from partners seriously in order to build trust and win additional corridors through effective account management. This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

Key Responsibilities

  • Ensures quick and accurate responses to ad-hoc partner queries
  • Liaises with internal team (e.g. Technology and Treasury) to troubleshoot any issues quickly and effectively
  • Builds and drives strong relationships with key partner contacts and leverage on these to achieve the best possible partner experience
  • Becomes a payment expert for partners through delivering expertise, educating, leading and guiding partners on their global payments strategy
  • Shares feedback internally by consolidating partners’ feedback and evaluating the evolution of partners’ needs
  • Grows business and relationship with partners by helping partners grow while meeting internal strategic and financial targets
  • Collaborates with Thunes colleagues and works with available resources on internal and customer-facing projects
  • Demonstrated experience in an account manager role that focuses on both strong account management and identifying and realising further opportunities to grow the account

Professional Experience/qualifications

At Thunes to ensure we set out clear expectations for the business and you to succeed, it is equally important for us in defining not only the nature of the role responsibilities but that the cultural fit in working style and approach is a match! So please read carefully below before putting yourself forward

  • Minimally Bachelor degree in Business Management or similar
  • At least 3 years experience in account management, consulting or a related field
  • Ideally experience working at and/or with mobile wallets operators/banks/other financial institutions or remittance business
  • Able to engage in and navigate fast-paced discussions internally and externally to drive positive outcome
  • Exceptional interpersonal skills and ability to develop strong working relationships across all levels
  • Ability to interface seamlessly with a global multicultural team
  • Possesses passion for the payments space and dares to push boundaries and create value
  • Strong analytical and quantitative skills with a passion for new technologies
  • Ability to work under pressure, manage priorities, possesses strong organizational skills and deal with uncertainties
  • Fluency in written and spoken English, knowledge in French is ideal
  • Approximate travel frequency of 40%

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