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Customer Care Assistants at Kenya Medical Practitioners and Dentists Board

The Kenya Medical Practitioners and Dentists Board is a statutory body which regulates the practice of medicine in Kenya.

No of Positions: 5

The Customer care Assistant will be reporting to the Manager, Customer care Department.

Key Responsibilities:

  • Assist in day to day operations in the customer department.
  • Respond to customer service issues in a timely manner in accordance with the organization policies.
  • Assist in creating effective customer service procedures, policies and standards.
  • Assist in developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Assist in implementing an effective customer loyalty program.
  • Maintain accurate records and document all customer services activities and discussions.
  • Assist in assessing service statistics and prepare detailed report on the findings.
  • Assist in managing the approved budget within the customer care department.
  • Stay informed on the latest industry techniques and methods.
  • Keeping a record of customer interaction and details of actions taken
  • Managing a large number of incoming calls and emails
  • Reporting back on results weekly to the Head of Department

Requirements For Appointment:

  • Diploma in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than six months;
  • Certificate in computer packages.

Core Competencies For The Position:

  • Ability to accept criticism and work well under pressure
  • Thorough and pay attention to detail
  • The ability to work well with others
  • Sensitivity and understanding
  • Excellent verbal communication skills
  • Active listening skills
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Efficiency and organizational skills
  • Administrative skills
  • patience and the ability to remain calm in stressful situations
  • Ability to build a sustainable relationships

Experience:

  • Minimum experience of 1 year in the relevant field.

All the shortlisted candidates must meet the provisions of Chapter Six of the Kenyan Constitution. In this regard, the candidates should obtain clearance certificates from:

  • Kenya Revenue Authority;
  • Ethics and Anti-Corruption Commission;
  • Criminal Investigation Department;
  • Higher Education Loans Board;
  • Credit Reference Bureau.

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