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Information Communications Technology Officer (Systems Administration) at Kenya National Qualifications Authority (KNQA)

The Kenya National Qualifications Authority (KNQA) was set up in 2015 as set out in the Kenya National Qualifications Framework (KNQF) act no. 22 of 2014 (and KNQF Regulations, 2018) to help coordinate and harmonize the various levels of education; and to create a database of all qualifications in the country. The KNQF which the authority has developed and is now implementing is part of Kenya’s international commitments to develop an accurate, reliable and robust database of all qualifications in the country that will allow for comparability, equation, recognition and information sharing of qualifications globally.

Basic Salary Scale
Ksh 54,164 to 72,695 pm
Leave Entitlement
30 days per financial year
Terms of Service
Permanent and pensionable

For appointment to this grade an officer must have at least:

  • Bachelor’s Degree (KNQF Level 7 or equivalent) in any of the following fields: Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or other relevant and equivalent qualifications from a recognized Institution.
  • Fulfilled the requirements of Chapter Six of the Constitution.

Key Duties and Responsibilities

  • Developing documentation of computer programs according to instructions and specifications;
  • Developing, updating and maintaining the KNQA website and social media platforms;
  • Development, updating and maintenance of the KNQA network;
  • Installing and configuring computer systems and solutions;
  • Maintaining application systems;
  • Providing end user support and training users on effective and efficient use of ICT facilities;
  • Maintaining up to date equipment register;
  • Installing, configuring and monitoring Local Area Network components;
  • Administering and managing users in the Active Directory, e-mail server and User applications;
  • Maintaining an up-to-date ICT equipment register and issuance register;
  • Updating and maintaining the Authority’s website; and
  • Ensuring Business continuity by performing regular data and application backups.

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