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I.T Support Team Lead at Text Book Center

Text Book Centre (TBC) is the biggest and most diversified book-seller in Africa. It was founded in 1964 as a partnership between two businessmen in Kenya, Mr. S V Shah and Mr. M J Rughani. TBC has over the years grown tremendously to become the leading bookstore chain in Kenya. Its retail, wholesale and distribution services have unrivalled capacity to meet the demands of Kenya’s vibrant education sector.

We will endure by reinventing ourselves, striving to satisfy our customers and delighting our consumers, while remaining true to our mission and values. We are therefore looking for an experienced IT Support Lead to assist the evolution and growth of our IT particularly our day to day IT support.

In this position you will be responsible for IT-related support issues within Text Book Center. This will include but not limited to managing, maintaining, and repairing IT systems.

You must be a great communicator by being able to be training less technically savvy colleagues in security procedures in a way a layman would understand.

Main Responsibilities and Accountabilities

  • Installing, configuring and maintain servers and networks.
  • Overseeing system performance and troubleshooting issues.
  • Creating a backup and safeguarding the data if there are any hindrances.
  • Performing system upgrades following new releases.
  • Maintaining internal documentation
  • Performing account setup
  • Be responsible for device and password management
  • Perform both hardware and software support
  • Resolve issues escalated by support team
  • Lead IT support team
  • Ensure data is handled, transferred, or processed according to company guidelines
  • Provide support and guidance to help desk team

Experience

  • Bachelor of information technology or IT related degree
  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with databases, networks (LAN, WAN) and patch management
  • Must have MCSE
  • CCNA
  • A+ certification
  • Knowledge of system security and data backup/recovery
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills

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