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M-PESA Local Acceptance Manager at Safaricom PLC

We are pleased to announce the vacancy for M-Pesa Local Acceptance Manager within Mobile Payment Solutions within M-Pesa Payments in M-PESA Africa. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Commercial Lead Payments, the position holder will drive M-Pesa’s “local payments acceptance” strategy and products. The responsibilities will centre on driving the strategy and the solutions to support the acquisition and onboarding of businesses across our 7 M-Pesa markets. This includes strategic tasks such asdeep-diving into the competitive landscapes of each country and understanding the needs of businesses and consumers, as well as tactical tasks such as digitising and streamlining the on-boarding process for merchants across our 7 markets and driving the development of acceptance methods for merchants. Work hand-in-hand with commercial counterparts in each of the local M-Pesa markets. Share best practices, contribute to strategies, and take responsibility for deliverables. You will also serve as the “linchpin” between the technical product teams and the commercial teams in the M-Pesa markets.

Job Responsibilities

  • Share best practices from across the M-Pesa footprint: ensure you are a captain of knowledge
  • Conduct quantitative & qualitative analysis to support the strategies
  • Run workshops to develop strategies
  • Communicate strategies via slide decks, presentations, word documents, etc,
  • Map and streamline onboarding processes for merchants
  • Digitise the end to end experience and/or develop the most convenient onboarding process
  • Tailor solution offering to each country’s specificities.
  • Understand the channels that businesses use to reach their customers, including in-store, online, social media, marketplaces, etc.
  • Collect feedback from customers & merchants, etc. to improve and extend ways to accept M-Pesa across all these channels.
  • Keep up with the latest trends to ensure M-Pesa’s solution is at the forefront of user experience, security, and technical capability
  • Work with the M-Pesa product teams to enhance / develop the required solutions
  • Work closely together with merchant leads in M-Pesa markets to build tools, such as an online Website, to help with marketing our merchant solutions
  • Work with the M-Pesa product teams to enhance / develop the required solutions
  • Lead on best practice sharing and provide topic leadership within the M-Pesa commercial communities

Job Requirements

  • Bachelor’s degree required, a Master’s degree in a related field preferred
  • 7 years of professional experience with at least 3 years in payment acquiring
  • Experience driving product roadmaps and working with agile squads in product development is highly desirable
  • International experience and multicultural sensitivity
  • Self-starter with exceptional people, presentation and communication skills
  • Solid influencing and negotiation skills
  • Positive attitude, because the going will be tough Passion for, and commitment to driving mobile money growth and innovation
  • Willingness to travel frequently

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