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Officer, Water Services at Nzoia Water Services Company Limited

Nzoia Water Services Company Limited (Nzowasco) was formed under the Companies Act (CAP 486) on 4th February 2004 and became operational a year later on 9th February 2005. Nzowasco is mandated to provide water and sewerage services within the County Governments of Bungoma (Bungoma, Webuye & Kimilili) and Trans Nzoia (Kitale). The services have extended to Kakamega and Busia counties. The company operates five water treatment work at Nabuyole Bungoma county, Kamtiong and Matisi Bungoma county, Kocholia Busia County and Kapolet in cherangani county. They serve Webuye, Kimilili, Bungoma and Kitale towns. A pumping system is used in Nabuyole, Matisi, Kocholia water treatment works and Kapolet and Kamtiong water treatment works are gravity systems.

Key Responsibilities and Accountabilities


  • Review transaction reports and approve them
  • Ensure the billing plan has been generated
  • Ensure bills are processed in time and delivered to the customers
  • Carry out revenue collection and ensure revenue collected is accounted for and banked
  • Ensure that the billing system is working well and backups are taken daily and tested
  • Ensure that water kiosk operators are billed correctly and money collected is banked
  • Develop and implement illegal connection crackdown schedule
  • Prepare monthly commercial reports
  • Daily monitoring of customers’ accounts starters
  • Ensure timely generation of disconnection list


  • Ensure implementation of the metering schedule
  • Ensure monthly metering plan is generated
  • Ensure that meter readings are accurate, delivered on time and transaction reports generated.
  • Ensure that there is reduced number of estimated bills
  • Follow up on meter servicing and ensure stalled meters are frequently serviced
  • Ensure jointly with the internal auditor that sufficient controls measures have been implemented to prevent fraud and other related malpractice
  • Assist in developing the work plan of all commercial activities for region

Qualification and Experience

  • Bachelor’s degree in any of the following fields; Economics, Business Administration, and Commerce, or CPA(K), ACCA, Diploma in Marketing
  • Management training lasting more three weeks
  • 3 years’ experience in a similar position

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