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Telephone Operator (Locum) – Kisumu at Aga Khan Hospital, Mombasa

Aga Khan Hospital, Mombasa is an ISO 9001:2008 certified secondary care hospital providing 24-hour inpatient and emergency services in the Coast Region of Kenya. The hospital offers a range of quality healthcare services in the areas of internal medicine, surgery, paediatrics, obstetrics & gynaecology, and intensive care. The Hospital includes comprehensive diagnostics, including imaging services, a leading ISO 15189-2007 accredited laboratory, high-quality physiotherapy, pharmacy service, and Halal certified catering service. Mission The Aga Khan Heath Service in Kenya is dedicated to providing quality patient care with special attention to access, affordability, clinical excellence, patient safety for the communities it serves.

Vacancy no: AKHK/ITTO/L/001

The successful candidate will be responsible for providing efficient and effective communication services within the Medical Centre.

Key Responsibilities

  • Effectively and efficiently handle all incoming and outgoing calls as per policy.
  • Test lines and speakers for functionality and record the status.
  • Timely respond to emergency calls and ensure correct information for all emergency calls is recorded and communicated / escalated to the relevant personnel immediately.
  • Report faulty extensions /equipment as and when required.
  • Maintain records of all calls.

Qualifications

  • Certificate in Telephone Operations
  • At least one year working experience in a similar position.
  • Excellent communication skills (Oral and written) in both English and Kiswahili.
  • Ability to organize and prioritize work, with sound decision making skills

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