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Field Technology Assistants (4) – Kisumu at Living Goods

At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of ‘Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified foods, clean cook stoves, water filters, and solar lights. By combining the best practices from business and public health, we are dramatically lowering child mortality AND creating livelihoods for thousands of enterprising women. Living Goods supports a network of over 2,000 micro-entrepreneurs in Uganda and Kenya who teach families in their communities how to improve health and well-being while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook-stoves, and solar lights.

The Opportunity

Living Goods supports Community Health Workers in Uganda and Kenya who teach families in their communities how to improve health and well-being

We believe that successful deployment of technology, specifically mobile tools, is a critical element in contributing to achieving the organization’s commitment to managing a community health program that is scalable, impactful, and cost effective. As such, we are seeking Field Technology Assistants to join our team in Kenya.

As a Field Technology Assistant, you will implement and support game-changing innovations and support Living Goods’ mission critical mobile tools and Living Goods’ branch LAN (both hardware and software). Based in any county we have operations, you will work with our Nairobi-based Technology and Operations teams, and will play a key role in implementing and supporting multiple technology innovations to improve diagnosis and treatments by CHVs, and enable our team and county level teams support and supervise Community Health Volunteers.

Key Responsibilities

The Field Technology Assistant will be responsible for:

  • Installing and configuring and supporting computer systems and networks (including operating systems, PCs, printers, routers, antivirus, APKs, etc).
  • Support and train staff with their IT requirements during and after on-boarding.
  • Provide support for mobile devices and applications to Living Goods staff, county staff, community health extension workers and CHVs within the assigned region/ county/sub county
  • Resolve technology (hardware & software) failures/faults within agreed time limits.
  • Implement mobile application upgrades as required including providing support during co-design, refinements and document lessons related to utilization of the application
  • Support rollout of new applications.
  • Keep a detailed record of Sub county systems and mobile devices/application issues for purposes of reference and implementing improvements.
  • Support the LG team at county and sub county level during training, review meetings, during reporting and field visits.
  • Back up sub county systems and ensure a current working backup is held offsite.
  • Perform other professional duties as identified within the context of the role as directed by the organization.

Qualifications

  • Diploma in Computer Science or a related field.
  • At least 1 years ‘experience troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Experience operating and troubleshooting Android smartphones & tablets a must.
  • Willingness to travel in the field.
  • Strong customer focus.
  • Ability to manage and prioritize many open cases at one time
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
  • Ability to prioritize your workload
  • Excellent verbal communications skills in both English and Kiswahili.
  • Ability to work in a team and independently.

Key Performance Indicators/ Performance Goals

  • Servers and applications infrastructure availability.
  • Minimize downtime duration for Sub county systems.
  • Timely resolution and sign-off of issues.
  • Timely closure of incidents and fast resolution of issues.
  • Elimination of errors and/or rework during update execution.

Compensation

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.

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