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Head of Product at Maisha Meds

At Maisha Meds, we believe all patients have a right to appropriate and effective healthcare. Across sub-Saharan Africa, private sector pharmacies play a major role in providing primary care, yet they remain largely separate from and unrecognized by the health system, lacking the technology, data, and support to make the highest quality healthcare widely accessible. Maisha Meds develops technology solutions that leverage the pharmacy point of sale to increase visibility up and down medication supply chains and ensure evidence-based care. Better information and insight enables pharmacies, suppliers, and medication manufacturers to track inventories, forecast drug demand, purchase quality medicines, and provide patient follow-up and advice.

About the Role

Maisha Meds is looking for an experienced, creative, and growth-oriented Head of Product to lead

the team to codify a product vision that will improve care for patients in low- and middle-income

countries and help transform the incentives for healthcare delivery. This person will partner with global health funders, pharmaceutical companies, and insurance providers to provide radical transparency and program cost-effectiveness. They need this person to enable the company’s growth and user engagement by leading product discovery, design, delivery, evaluation and iteration.

Products at Maisha Meds are typically a combination of clinical strategy, tech enablement, process improvement, incentives design, and outcome impact analysis. With their team of engineers and designers, these products are presented for Maisha Meds’ network of pharmacies and clinics to support programs that drive patient access and behavior change.

Maisha Meds recently secured Stage 2 funding from USAID’s Development Innovation Ventures, the Bill & Melinda Gates Foundation, and Grand Challenges Canada to test a more transparent and accountable model of delivery of global health funding. This model enables point of care

reimbursement for essential health products via mobile money, which has the potential to transform the fundamentals of health financing in low- and middle-income countries. They are looking for a strong leader and analytical thinker to help them build this into a flagship program demonstrating the potential of data-driven healthcare delivery for the bottom of the pyramid.

Key Responsibilities:

Lead product development

  • Identify holistic solutions that combine software and services: Deliver complete solutions, not just technology. Collaborate with experts to discover and evaluate promising new opportunities to improve cost and quality of care
  • Develop internally facing tools used to scale and manage provider incentive systems
  • Deliver those solutions with a laser focus on outcomes: Make the vision a reality nationally through effective delivery, high likelihood of adoption, and high utilization of the company’s products. Ensure those products are achieving business goals.
  • Iterate to make existing solutions better: Drive continuous improvement to existing products and discovery and rollout of new initiatives.

Grow their user base

  • Develop and test a multi-channel customer acquisition strategy with an emphasis on growing month on month across all business units with a focus on organic acquisition, decrease CAC, and increase LTV/AOV.
  • Develop a customer journey map and core value proposition and messaging through data and qualitative research (i.e. Acquisition analysis, customer interview, and survey, etc).
  • Identify channels to test, run test, perform customer segmentation analysis, and optimize channels and presence.
  • Partner with business analytics and data science to generate insights and use them to make operations more intelligent, with the goal to improve user satisfaction and increase retention.

Build processes

  • Develop a roadmap: Establish and maintain an integrated company product roadmap through collaboration with key stakeholders, the CEO, performance against targets, and through deep customer research
  • Prioritize resources and considering tradeoffs: Develop the frameworks needed to prioritize, resources against opportunities through agile best practices and evaluate value delivered, customer acceptance, and impact
  • Measure success: Measurement and optimization of key process indicators around product delivery, team engagement and value creation
  • Help them develop best-practices: With the CTO, implement and optimize agile processes and move their team towards two-week sprints for product development

Strengthen their team

  • Recruit: Recruit and retain a stellar team across technology, product management, clinical innovation, impact study design, UX/UI design and population health strategy
  • Coach and educate: Invest in and oversee talent management of the team including career-pathing, coaching, and establishing a highly-engaged product culture
  • Collaborate: Be a strong collaborator across the company, including anticipating new needs through continuous communication

Does this sound like you?

Demonstrated success in the following areas:

  • Product Management: Technology product management in high growth, cloud-based enterprise environments. Delivery of MVP + Iterations, lean/agile approaches and fluency with different models for tech delivery.
  • A “Full Stack”: Ability to combine diverse skill sets to operate a holistic strategy including technology enablement, healthcare services design, clinical interventions, data and analytics, and practice transformation.
  • Data Literacy: Evaluation methods and study design to measure the effectiveness of clinical and operational interventions including piloting. Proven track record evaluating a pipeline of potential ideas and moving them through a product discovery process.
  • Design: A strong UX design ethos and delivery of products that are easy to use, with high utilization and high customer NPS.
  • Customer Empathy: Meeting the needs of their pharmacies, clinics, and patients with respect to population health. High customer empathy and track record of driving change in user behavior.
  • Product Marketing: leading demos, being the face of the company’s products to internal and external stakeholders. Strong presentation skills and credibility with customers, prospects, and strategic partners.
  • Operating Efficiency: Enabling process improvement through automation and iteration
  • Health IT: Familiarity with health data, HIT standards, emerging trends, and informatics strategies for maximizing data sources.
  • Value-Based Care: Experience in core product strategy and/or continuous innovation in medication reimbursement and patient and provider incentives.

Persons of all gender, race, sex, orientation, age, and identity are encouraged to apply, click on this link to apply:

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