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Manager, Care Management at Heritage Insurance

At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. We are also rated AA- by Global Rating Company (GRC), for amongst other reasons, our high claims paying ability. This is one of the highest international ratings awarded to a Kenyan insurer.

Job Summary

The jobholder will be responsible for ensuring that Heritage customers receive aGordable, accessible, cost eGective and high quality healthcare services.


  • Degree or Diploma in Medicine, Nursing, Clinical Oficer or Pharmacy
  • Professional qualification in Insurance (AIIK or ACII) will be an added advantage


10 years’ experience in health insurance, 3 of which should be in a supervisory role


  • Understanding of health insurance operations and concepts
  • Customer, market and competitor understanding
  • Knowledge of insurance regulatory requirements
  • Knowledge of health insurance products
  • High level of numeracy and strong analytical skills
  • Strong negotiation and business management skills
  • Experienced leader with interpersonal sensitivity
  • Quality decision making and listening skills
  • Conflict handling skills

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