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Protection Caseworker at HIAS Refugee Trust of Kenya

HIAS is the global Jewish nonprofit organization that protects refugees-including women and children, and ethnic, religious, and sexual minorities-whose lives are in danger for being who they are.

Program: Protection

Grade: 5

Reporting to: Protection Program Manager

Duration: 10 months’ contract with possibility of renewal subject to availability of funding and performance

HIAS Kenya is seeking to recruit a Case Worker who will be expected to contribute towards promoting and protecting the rights of persons with specific needs among the refugee community. The Case Worker will also serve as a resource and focal point for HIAS Kenya and implementing partners on technical matters related to PSNs service provision for urban refugees

Main Duties & Responsibilities

  • Promote and protect the rights of the most vulnerable refugees
  • Assist in the development and implementation of the HIAS Kenya program strategy
  • Research, development of training curricula and conduct presentations on a need to basis in line with the program goals and objectives
  • Follow up on cases and provide refugees counseling and feedback on the status and processing of individual cases;
  • Assist in preparation of project related reports.
  • Assist in organization and facilitation of Community-Based activities including empowerment


  • Assist in protection mainstreaming by providing insight in protection interventions for persons with disabilities.
  • participation in co-ordination meetings
  • Facilitate establishment of community based protection mechanism and support for the vulnerable persons with specific needs
  • Ensure ongoing case management and documentation of protection violations
  • Follow up on cases and provide partners and refugees counseling and feedback on the status and processing of individual cases
  • Produce accurate, detailed and timely reports highlighting objectives, achievements and impact on project activities.
  • Ensure weekly, monthly and quarterly reports are analyzed, compiled and submitted to the Protection Program Manager for sharing.
  • Performing other duties as and when required

Required Qualifications

Bachelor’s degree in Social Work, Gender Studies, Community Development Studies and/or other related fields of study

Desirable Experiences

  • Minimum of 1-2 years’ previous job experience related to refugee protection.
  • Demonstrated experience working directly with persons with disabilities
  • MUST have a demonstrated understanding of key principles of community engagement
  • Good knowledge of human rights doctrine
  • Training and capacity building experience, particularly using participatory techniques for training related to refugee protection.

Required Skills and Competences

  • Proficiency in English and Swahili
  • Computer literacy is a must, with strong knowledge of Access, Excel and Word
  • Ability to work in a team, maintain confidentiality and respect for diversity, uphold integrity, respect and accountability
  • Self-starter with an ability to work with minimal supervision in a culturally diverse team
  • Excellent Analytical, Communication and Report writing skills
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff, beneficiaries and other stakeholders
  • Ability to maintain one’s composure while under pressure
  • Knowledge of accountability to affected populations is an added advantage

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