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Sectional IP Network Engineer at Telkom Kenya

Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technology sector, serving millions of Kenyans across the country. Our Wings Telkom Kenya’s partnership with Orange S.A (formerly France Telecom Group), saw the launch of the Orange brand in Kenya in 2008. Our new corporate identity is inspired by new investments and a fresh new approach to doing business. This is the beginning of an exciting journey, a journey we invite all Kenyans to be part of. Our new approach to serving customers means we place people at the centre by making our services straightforward, simple and more enriching. In addition to the existing Orange Shops, we continue to invest in new shops to enable us serve our customers better. In doing so, we work to bring people together to achieve their goals. We are embarking on a truly exciting journey to fulfill our potential as Kenya’s original national telecommunications operator. Come and join us.

Role Purpose: 

The incumbent will be responsible for performing all on-site installation, repair, maintenance and test activities in the assigned area, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs. Accomplish the network extensions, detect and repair dysfunctions of network elements. Undertaking all customer links support tasks in external facilities and customer premises. Guaranteeing that the work progress accurately follows the agenda.

Key Duties and Responsibilities

  • Support the implementation of different IP Network equipment to fulfil solutions designed and sold by the commercial team
  • Understand customer and solution requirements and assist during surveys in the qualification processes by utilizing the company’s standard products and services portfolio
  • Responsible for accomplishing technical content of the support, implementation and deployment process
  • Establishes voice and data IP networks by Configuring switches and routers , structured cabling, , and splicing Optic fibers , installing telecommunications equipment, routers, switches, multiplexors, cable trays; Routing Channels , equipment commissioning up to  industry standards and coordinating with various services contractors.
  • Prepare configuration diagrams and specifications on the service installation cards or on the routine maintenance job cards.
  • Handling Operation and maintenance tasks such as testing circuits, equipment, alarms clearance and escalating critical problems to the respective Regional Team Leader.
  • Responsible for meeting daily maintenance service to achieve customer satisfaction through network availability.
  • Maintains constant communication with Customers, Customer Experience Centre & Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests.
  • Enhances department and organization performance through timely completion of different requests by exploring opportunities that add value.
  • Review all works orders and prepare formal reports weekly and consolidate monthly and annually.
  • Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.
  • Attend weekly regional meetings, Priorities special projects and prepare exclusive reports
  • Conduct site surveys, pilot program service activities e.g. Proof of Concepts (POC)

Academic Background & Professional Knowledge

  • Diploma in telecommunication with 3 years working in Telecom industry

                       OR

  • Degree in BSc Computer Science, Engineering or Telecommunication plus 3 years equivalent work experience.
  •  Professional registration with Engineering Council.
  • Cisco qualifications, minimum CCNA, or any other IP Network certification.
  • 1 to 2 years’ Experience With a portfolio of work that you’ve done or projects you have contributed to during your placement or previous employment.

Here are the skills we are looking for

  • Strong organizational skills with a minimum of 1-2 years of relevant technical experience within a large national network
  •  Excellent oral and written communication skills.
  •  Knowledge of SIP and experience in working with SIP providers
  • Must have routing and switching experience (Very Important!!) with hands-on proficiency in configuring Multivendor Routers and Switches
  • Demonstrate knowledge on BGP, IS-IS, OSPF protocols, Firewall rules, and Best practices.
  •  Able to offer engineering solutions based on a thorough understanding of Data Network architecture, topology, and other configuration details.
  • Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents.
  • Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.
  •  Demonstrate the use of the system, security, and network monitoring tools.
  • Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.
  •  Demonstrate the use of the system, security, and network monitoring tools.

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